Job Opportunities

If you are interested in opportunities to put your contact center professional services experience to use, and would like to be part of a growing, dynamic, exciting organization, Viable Resources, Inc. is currently accepting inquiries for the following roles. Candidates must have a strong technical contact center background or contact center application specialty. Avaya contact center experience is preferred. Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it   for more information…

CTI Specialist
• Provides consulting and technical implementation services in support of complex contact center CTI solutions, such as Avaya Contact Center Express (CCE).
• Requires technical and operational expertise in TCP/IP data networking, IP telephony, and call center products and applications
• Requires excellent written and verbal communication skills
• Requires frequent travel and the ability to work in an unsupervised virtual office environment

Call Recording Application Specialist
• Provides consulting and technical implementation services in support of contact center call recording solutions, such as Witness Systems’ 360 Care Quality and Compliance solutions
• Technical expertise with traditional telephony systems and IP telephony solutions
• CTI experience a plus – TSAPI, CallPath, CT-Connect, etc
• Requires excellent written and verbal communication skills
• Requires frequent travel and the ability to work in an unsupervised virtual office environment