Job Opportunities
If you are interested
in opportunities
to put your contact center professional services experience to use, and
would
like to be part
of a growing, dynamic,
exciting organization, Viable Resources, Inc. is currently accepting
inquiries for the following
roles. Candidates must
have a strong technical contact center background or contact center
application specialty.
Avaya contact center
experience is preferred. Please contact Ann Foote for
more information…
CTI Specialist
• Provides consulting and
technical implementation
services in support of complex contact center CTI solutions, such as Avaya Contact
Center
Express (CCE).
• Requires technical and
operational expertise in
TCP/IP data networking, IP telephony, and call center products and applications
• Requires excellent written
and verbal communication
skills
• Requires frequent travel
and the ability to work
in an unsupervised virtual office environment
Call Recording Application Specialist
•
Provides consulting and
technical implementation services in support of contact
center call recording solutions, such as Witness Systems’ 360
Care Quality and Compliance
solutions
• Technical expertise with
traditional telephony systems
and IP telephony solutions
•
CTI experience a plus – TSAPI, CallPath, CT-Connect,
etc
• Requires excellent written
and verbal communication
skills
• Requires frequent travel
and the ability to work
in an unsupervised virtual office environment
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