CyberTech NA, formerly A-Vox Solutions, is a CyberTech International company that delivers reliable, cost-effective solutions for voice recording, call recording, telephone recording and quality monitoring. These solutions can be used for screen recording, incident management, and call statistics. They enable organizations to achieve high levels of performance, quality assurance and liability protection. 

CyberTech is the first recording company to migrate from a proprietary, closed-box, typically client-based application to a very open, non-proprietary software application, leveraging Web servers and open architecture standards. 

CyberTech’s solutions meet regulatory requirements worldwide by providing faster access to recorded calls to enable rapid dispute resolution and clarification of events. They do this through automated authorization processes, and by delivery of instant call retrieval and replay to the workstation.

The system is accessed through standard web browsers, with the entire authorization process fully documented for a complete audit trail of every event. This includes the time a request is made to replay a call, which authorizations are given a call to be released, and the time of playback. 

We can assist with implementing CyberTech call recording in your organization, which will help you to: 

Ø Record and share best practices in your organization

Ø Retrieve call records to settle disputes or unclear transactions

Ø Provide protection against threatening and abusive calls

Ø Provide a low-cost alternative to meeting recording