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International Avaya Users Group Presentations
Written by Ann Foote   
Tuesday, 29 May 2012 21:14

The Viable Resources team presented six presentations at the 2012 International Avaya Users Group (IAUG) meeting May 20th through May 24, 2012.  Click on the links below to access the presentations.
Last Updated ( Tuesday, 05 June 2012 01:55 )
 
IAUG Presentations
Written by Ann Foote   
Friday, 01 June 2012 15:33

Presentations from the International Avaya Users Group 2012 conference can be found by clicking the links below.

The Scope of Work. Does it Really Say What You Want to Have Done? (PDF)

Improved Contact Center Performance through Avaya Business Advocate (PDF)

Avaya Call Management System Call History Interface (PDF)

Customizing CMS Standard Reports (PDF)

Optimizing the Contact Center Experience (PDF)

 

　

 
Last Updated ( Tuesday, 05 June 2012 01:44 )