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CYBERTECH RECORDING SOLUTIONS SIGNS NEW DISTRIBUTOR IN NORTH AMERICA Agreement Broadens Opportunities for Avaya-Based Systems in Growing Contact Center Industry WHITE PLAINS, NY, APRIL 16, 2009 — CyberTech International today announced that it has contracted with Contact Center Solutions, LLC (CCS) for distribution of CyberTech logging and call recording solutions in North America. CCS, and the company's exclusive services provider, Viable Resources, will deliver CyberTech's award winning call recording solutions throughout the contact center industry, enhanced with world-class professional services capability for which the companies are well known. This agreement significantly increases CyberTech's reach to the dynamic and complex contact center customer base. The scope of the agreement includes pre-sale support, optimization services and a full suite of professional services to grow margins and improve competitive win rates. CyberTech products are certified for use with the Avaya platform. Through this agreement, contact centers using Avaya communications products will benefit from a more comprehensive range of integration and optimization services. "As we continue to expand our compliance and quality recording solutions to the contact center market, we have a provider that can match our flexibility and responsiveness to close even more sales," said Tony Procops, CEO for CyberTech North America. "With this relationship, we can provide superior products and services to call centers of all sizes, and in all markets, via extended reach leveraging our partner's expertise in professional services that consistently exceeds industry norms and customer expectations." CCS (www.ccscallcenters.com/) offers call recording and customer experience reporting to the contact center market. CCS’ exclusive services provider is Viable Resources, Inc (VR). VR is a professional services company with broad experience in the implementation, integration and optimization of Avaya contact centers. VR has an affiliate that provides implementation services for all of Avaya’s systems and solutions, selling through the network of Avaya business partners, and providing pre-sales support to the business partner community. “Voice recording and quality monitoring have become one of the fastest growing markets in our industry,” said Tim Gannon, President and CEO of Viable Resources. "We are excited about the opportunity of teaming with CCS and CyberTech to deliver a robust alternative voice recording solution and quality monitoring to the call center market.” |
