Viable Resources, Inc Divests Avaya Predictive Dialing Portfolio

VANCOUVER, WA – – Viable Resources, Inc (VR) announced that it has completed the sale of their predictive dialing portfolio to Continuant, Inc, effective May 16, 2005.

“The predictive dialing division has been a valuable part of our portfolio since 2003,” said CEO Jim McGreevey, “and although the long-term potential for the business is outstanding the equipment-based solution just didn’t fit within our services-oriented vision.” The transaction included all of the assets of VR’s dialer division, including the Intero? and Agent Engine? software products.

Viable Resources, Inc will continue to offer professional services to the contact center market. “Our value proposition in the call center is providing optimization services for our customers,” said Greg Hatch, President of VR. “Regardless of the technologies and solutions that they deploy, we can deliver efficiencies that result in higher profitability, increased customer and associate satisfaction, and improved return on their investment.”

Viable Resources is a privately held company with headquarters in Washington State. The company provides professional services that optimize the value of contact center resources.