News
Monday,
April 24, 2006
Viable Resources to Provide Witness Systems
Implementation Services
SEATTLE,
WA – Viable Resources, Inc (VR-Inc.) is
proud to announce the launch of a new suite of contact center
implementation and optimization services for the Witness
Systems Impact 360 Compliance Package (formerly known as
Witness ContactStore for Communication Manager) and Impact
360 Quality Monitoring products. These solutions unite the
power of Avaya’s Communication Manager with the industry’s
leading call recording
and quality assurance software
applications, and are available
exclusively through Avaya and authorized
Avaya Channel Partners.
“Our decision to develop Impact 360 Compliance and
Quality integration offers was a easy one,” says VR-Inc’s
Vice-President of Operations, J Pulliam. “Our Contact
Center Consultants encounter
them, or the need for them,
almost every day. So it
was only logical that we would meet that need with integration
and optimization solutions
that leverage our contact
center
expertise.”
VR-Inc
Consultants have completed Witness
Systems’ rigorous
classroom and on-the-job training programs. Now, available
for the first time to the Avaya Channel Partner community,
Viable Resources’ Impact 360 Compliance and Quality
Monitoring implementation
solutions provide a single-source
expert to assure that your
contact center technologies and Witness applications are
perfectly integrated and
optimized.
“It’s very easy to underestimate the up-stream
and down-stream impacts to contact center performance when
you introduce any new application, or even make changes
to an existing one,” warns Pulliam. “The VR-Inc
advantage is that we are
intimately familiar with
the entire Avaya call center
product line and uniquely qualified to
integrate and optimize
those technologies, and
starting today, the Witness
solutions as well.”
Ask VR-Inc about how we can support your Witness opportunities!
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