News
Tuesday, September 19, 2006
TASKE
and Viable Resources Announce Partnership
Sarasota,
Florida, 19 September, 2006 — Viable Resources
(VR-Inc), a provider of professional services and consulting
for the contact center, today announced the establishment
of a strategic services agreement with TASKE Technology,
of Ottawa, Ontario, a leading provider of real-time call
management and historical reporting systems for the contact
center and general business environment. The agreement establishes
a formal partnership and provides enhanced implementation
and consulting services for TASKE Technology’s product
suite. This partnership
will involve over 70 call
center professionals in product development, account management
and field based consulting.
“Both of our firms are uniquely qualified to support
the demands of the small – mid market contact center
customer,” said J Pulliam, Vice President of Operations
for Viable Resources. “The TASKE product suite has
been providing tremendous value to this customer for years,
and the rating of ‘Compliant’ that TASKE recently
received from Avaya’s DevConnect program shows their
commitment to quality and
expansion into other markets.
Our team of professional services consultants will be able
to leverage their expertise
to optimize the TASKE experience,
and we are pleased that
they have selected us as
their primary implementation partner.”
Steven
Gray, TASKE’s Vice President of Sales said, “Viable
Resources provides a national
network of skilled professionals
which will extend our implementation capacity and enhance
the portfolio of services
available to our customers. ”
About TASKE Technology
TASKE® Technology, Inc., is a leader in management
information systems for general business and contact centers,
is committed to delivering solutions for managing today’s – and
tomorrow’s – advanced communication needs. Through
continued product innovation
and development, TASKE
Technology enables businesses to provide exceptional customer
service
and increase customer loyalty
and retention. With over
a decade of offering proven, robust, and affordable products,
TASKE Technology boasts
thousands of installations
worldwide. For more information,
visit www.taske.com .
About Viable Resources
Viable
Resources is a leading provider of contact center professional
services
in North America. Through
its unique expertise with many different
technologies, and relationships
with many different telecommunications manufacturers,
VR-Inc
supplies integration and
optimization services
that go beyond just making a communication system work
in the contact center.
By considering both the
upstream and downstream
impacts of a solution, and by factoring in a customer’s overall
business objectives, Viable Resources can truly optimize
their telecommunications infrastructure. Optimization increases
the efficiency and effectiveness of the contact center,
and improves the customer’s return on investment.
To learn more about Viable
Resources, please visit
www.vr-inc.com.
Contacts
J Pulliam
Vice President of Operations
Viable Resources, Inc
253.941.7027
j@vr-inc.com
Steven Gray
Vice President of Sales
TASKE Technologies, Inc
613.596.2533 ext. 6000
steven.gray@taske.com
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