Inbound Contact Centers
The inbound contact center is about responsiveness, and in today's dynamic market that means a lot more than just answering the phones. You've got to provide options that let your customers choose how they want to interact with your contact center - email, web chat, automated voice response, instant messaging, self-service tools, etc, as well as via the traditional phone call. To meet these expectations, your contact center deploys many different technologies and solutions. Viable Resources' professional services are designed to assure that your diverse contact center technologies are effectively integrated, managed, and maintained to meet the constantly evolving needs of your customers.
- Do you need to be getting additional productivity out of your contact center investments?
- Are you considering, or have you recently completed the addition of a new contact center technology or upgrade to an existing solution?
- Do the needs of your business units and customers change frequently?
- Are you failing to achieve the results that you expect in the areas of customer satisfaction or service levels?
- Do your technologies fail to deliver the business analytics that you need to effectively manage your contact center?
If you can answer “yes” to any of these questions, then consider VR-Inc as your professional services partner of choice. Our expert network of associates can deliver unprecedented value to your inbound or blended contact center.
Contact Center Design
- Multi-Channel Contact Center
- Virtual Contact Center Design
- Advanced Call Routing
- Skills-based routing
- Contact Center Software Support and Programming
Call Management Systems
- Implementation Services
- Administration Training
- Supervisor Training
- Custom Reports Design
- Reports Design Training
- Data Migration
Small Call Center / IP Solutions
- System Implementation
- Advanced Application Integration
- Small Call Center Routing
- Customized Training
- Technical Installation Support
- CTI Integration
- Telephony to LAN Integration
- Network Printer Integration
- Messaging Integration and Training
- IVR Integration, Design, and Migration
For more information about any of Viable Resources' Professional Services, contact your Relationship Manager or send an email to