Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers and related services directly and through its channel partners to leading businesses and organizations around the world. 

Avaya Call Management System (CMS) provides the information and management tools customers need to monitor and analyze the performance of their contact center operations.  CMS reports show where improvements are needed and where to take fast, effective action. 

With CMS you can view live, real-time information and see the immediate results of your adjustments. You can also use historical reports to analyze trends, establish performance benchmarks, and plan new marketing or customer service campaigns. Your supervisors can access real-time and historical reports to help them effectively manage the performance of their agents. A powerful custom report package lets you modify real-time and historical reports or create reports that fit your unique requirements. 

We can assist with implementing Avaya CMS in your organization, after which you can: 

Ø Monitor and move multiple agents easily with the use of a mouse versus a series of commands

Ø Customize threshold and exception alerting

Ø Expand mobility, with access to the CMS from the desktop or laptop PC, within the contact center or from remote locations via dial up access or local or wide area networks (LAN/WAN)